General Conditions of Sale

General conditions

  • General information

This document reflects the general terms and conditions of sales specific to HELINETWORK INTERNATIONAL (HNI) and the registered trademarks belonging to it such as ROTORPLACE. Any transaction carried out on the rotorplace.com website or the domains linked to it is subject to the HELINETWORK INTERNATIONAL general terms and conditions of sales.

The General Terms and Conditions of Sales are applicable in their entirety to contracts and orders relating to the sale, distribution and services offered by HNI and its registered trademarks.

Unless otherwise stipulated in the said contract or order.

Any order placed by the Client is subject without reservation to the general conditions of sales by
acceptance.

  • Order content

The Client declares that he has taken knowledge of the references of the articles presented for sale and that his order corresponds perfectly to his needs.

HNI cannot be held responsible for an error of the Manufacturer's listing on the IPC or catalogues sent to HNI, or for an error resulting from a choice made by the Client.

For any new part number, the Manufacturer reserves the right to offer an alternative part number (P/N) depending on stock levels and availability of parts. HNI must advise the Client of the Manufacturer's choice and the order will remain valid.

  • Price

Prices are quoted in EUROS with the possibility of conversion into AMERICAN DOLLARS (USD) and CANADIAN DOLLARS (CAD) for orders placed directly online or at the written request of the Client. Prices are subject to change without notice during the year as a result of changes in the manufacturer's or service provider's list of prices. HNI reserves the right to change the prices displayed on rotorplace.com for any product in its inventory at any time. Prices confirmed by HNI upon the issuance of a quotation are valid for a period of 30 days from the issuance of the acknowledgement of such quotation.

  • Delivery

Delivery is considered to have taken place as soon as the equipment has been made available to the Client's carrier in accordance with Incoterms Ex-Work (EXW) as per CCI Incoterms 2020, unless otherwise stipulated in the order or contract. In the event of shipment of the material, the quantities recognized by the carrier or shipper on departure shall be deemed to be the authentic quantities in the event of a dispute on arrival.

The delivery time is an estimated time provided by our manufacturers at the time of quotation. This time may be subject to change. Upon receipt of payment and order confirmation from the supplier, the current delivery time is forwarded to HNI who advises the Client of any applicable changes. (Estimated delivery times are subject to availability on the day of order and the time required to obtain customs approvals if required).

The delivery time is indicative only and does not constitute a deadline attributable to HNI, this time depends solely on the manufacturer. HNI and its registered trademarks are not responsible for any delay or delay attributable to the manufacturer or carrier.

A delay in delivery cannot justify the cancellation of the order, nor lead to a waiver of the terms of payment.

HELINETWORK INTERNATIONAL undertakes to provide the Client with an official certificate of conformity; these are considered to be an acknowledgement by the Client of the conformity of the equipment.

  • Technical changes to equipment, stock shortages

The technical characteristics are defined under the sole responsibility of the manufacturer. HNI shall not be liable for any change in the major technical characteristics of the part ordered, making it impossible for the Client to use it, nor for any stock shortage or poor inventory management by the manufacturer.
In these two cases, the manufacturer will only refund the order without the Client being able to claim any compensation whatsoever.

Similarly, HNI may change the order due to new manufacturing or engineering requirements, obsolescence, or changes in standards and regulations, provided that such changes do not affect the performance of the part, its reliability, and its compliance with the receiving device. In such cases, HNI will inform the Client of any change in price so that the additional charge can be paid prior to shipment from the manufacturer.

  • Export license and authorization

Any equipment ordered by the Client and considered to be Dangerous Good is subject to an additional cost included in the quotation. It is the Client's responsibility to check the specific import regulations of their country which should be prepared in advance. HNI cannot be held responsible for the blocking of packages at customs in the event of non-compliance with Dangerous Good regulations.

  • Transportation and Insurance

Transport is at the Client's exclusive expense; the Client alone has the choice of transport method, carrier and applicable tariff. HNI offers several modes of transport without being engaged on behalf of any carrier or stakeholder.

Similarly, transport is carried out at the sole risk of the Client who must take out insurance covering the risks of loss, theft and/or deterioration of the goods during transport until arrival. Insurance of equipment is at the discretion of the Client. HNI shall not be concerned by the Client's choices concerning the transport and security of its equipment in any respect whatsoever and no recourse may be exercised against it.

The Incoterm is Ex-Work (EXW) in accordance with the CCI 2020 Incoterm.

Only the Client is authorized to accept the order; it is the Client's responsibility to inform HNI in the event of non-conformity of the goods or a duly noted defect.

He will exercise his possible recourse directly with the carrier according to the origin of the problem.

  • Taxes and customs duties

The Client is responsible for the payment of all import and export taxes and duties applicable to its equipment. HNI shall not be liable for any delay or failure to pay such taxes and duties or for any penalties arising there from. HNI cannot be held responsible for any immobilization of the equipment due to non-payment by the Client.

  • Terms of payment

Unless otherwise stipulated in the contract or the order acknowledgement, the Client shall pay Helinetwork International the full amount of the order, payable within 30 days of issuance of the order acknowledgement (ACK). For any pre-order of equipment that is not available within 30 days of the order, the Client undertakes to pay the advance specified in the contract at the time of the order, and to settle the balance of the order no later than 30 days after acknowledgement of receipt of the availability of the equipment.

For orders under 3,000 euros, HNI includes a flat fee of 50 euros per order to cover administration
costs.

  • Retraction

Once an order has been accepted and confirmed by acknowledgement of receipt, it becomes final and cannot be retracted or cancelled by the Client. The Client commits himself to honor his order according to the terms of payment. Only HNI has the right not to carry out the order if it results from circumstances which are not attributable to it or that the order cannot be honored in particular because of the manufacturer. In this case, HNI will refund any amount already paid by the Client.

  • Reservation of ownership

Helinetwork International retains ownership of undelivered equipment until full payment has been made for the cost of the goods and any related maintenance, repair and overhaul costs. HNI does not authorise the departure of equipment for any order that has not been paid for.

  • Transfer of ownership and associated risks

The transfer of ownership from HNI to the Client is effective only after payment of the full price of the order as stipulated in the paragraph 11 "reservation of ownership", so that after validation and full payment of the order or said contract, only the Client assumes the risks related to its equipment.
The transfer of ownership from the Client to HNI for any consideration stipulated in the "standard exchange" binding agreement shall take place at the time of dispatch of the Client's order. The Client acknowledges the transfer of ownership and undertakes to honour its part of the contract towards HNI, which is no longer responsible for the property that has already been transferred to the Client.

  • Guarantees

Helinetwork International provides and passes on to the Client the same warranties issued by the manufacturer in respect of the equipment distributed. Without prejudice to the foregoing, HNI does not apply warranties directly, and therefore cannot be responsible for any decisions made by the manufacturer regarding warranties and their application. Material ordered directly from the manufacturer is subject only to the manufacturer's legal and contractual warranty under the terms and conditions applied by the manufacturer to the exclusion of any other warranty of HNI.

  • Arbitration clause and attribution of jurisdiction

In the event of any dispute, the parties agree, prior to any proceedings, to refer the matter to an arbitrator to attempt an out-of-court settlement.
Failing this, and in the event of proceedings, the Commercial Court of AIX-EN-PROVENCE (FRANCE) has sole jurisdiction over the dispute, even in the event of a third party claim or multiple defendants.

  • Indivisibility clause

These terms and conditions constitute a set of indivisible contractual provisions, so that neither party may claim to be exempted from them in part or entirely.

Standard Exchange sales

Standard exchange conditions applicable :

1. The Client is responsible for the condition of its counterpart, and commits to supplying a core unit in normal conditions of use and expiry, which may require overhaul maintenance (TSN; CSN; TBO), and which has not been subject to any accidents or incidents (e.g. material accident, fire, sudden stoppage, successive couples, etc.) or FOD.
2. The documentation (Log Card and history since manufacture) must be complete and up to date with the manufacturer's standards at the time the core unit is sent.
3. In the event of non-return of the counterpart, or non-compliance with the required condition of the core unit (which could not be revised) rendering the standard exchange inapplicable, the amount of 40% of the new price, estimated value of the counterpart will be invoiced and due in addition to the price of the standard exchange.
4. The return period for the counterpart is 10 days (Europe Zone) and 15 days (International) following receipt of the manufacturer's invoice by HNI, for Safran parts. This period is
extended to one month following dispatch of the order by HNI for other parts. The Client will be charged late delivery penalties set by the manufacturer (See Details of Penalties).
5. The core unit documents (Log Card) are checked before the transaction.
6. Helinetwork International undertakes to provide a justification for the additional costs applied after the expertise of the Client's core unit (if applicable), and to proceed with
reimbursement (if applicable), within a reasonable period of time, in accordance with the conditions sub-mentioned in the "Billbacks" appendix.

 

Potential additional costs NOT included in the standard exchange agreement 

Additional costs apply:

1. Any spare parts required that are not known in advance.
2. Physically missing parts and any normally serviceable/repairable parts that require replacement or major refurbishment/work (as defined below), found during the detailed overhaul inspection and rejected.
Rejection is due to, but not limited to, corrosion, abuse, misuse, over-torque, abnormal wear or physical damage (non-exhaustive examples: bearings, housings, etc) or cycles and hours consumed in excess of what is stated on the Log Card or FOD. This damage is invoiced to the Client in terms of time and materials once the Overhaul (O/H) inspection has been completed and will be deducted.
3. The application of any service bulletins required to bring the Client’s core unit up to standard following the last revision of the service bulletin.

 

Applicable penalties 

Applicable penalties in the event of non-return of the counterpart within 10 days (Europe Zone) and 15 Days (International) following receipt of the manufacturer's invoice by HNI, for Safran parts. This period is extended to one month following dispatch of the order by HNI for other parts.

Safran Helicopters Engines :

• Engines or engine components: €250 per day (2024 rates)

• Accessories or spares: €70 per day (2024 rates)